Cancellation Policy
Helireef adheres to a strict cancellation policy. If you have any questions with regards to this cancellation policy, please feel free to contact us.
- Flights cancelled with more than 24 hours’ notice – no cancellation fee applies
- Flights cancelled by 5:30pm the day prior to departure – 50% cancellation fee applies (effective for bookings made from 1 May 2026)
- Flights cancelled on the day of departure or in the event of a no-show – 100% cancellation fee applies
- If passengers elect not to travel due to weather conditions, while flights remain operational – 100% cancellation fee applies
- All credit card bookings will be pre-authorised 24 hours prior to departure. If payment cannot be secured and we are unable to contact you, the booking will be cancelled.
Terms and Conditions 2026-2027
All prices are per person and valid for travel from 1st April, 2026 to the 31st March 2027.
Please bring your own towels, sunscreen and children’s toys. Minimum passenger numbers apply to all Tours and Transfers, helicopters 2 persons, seaplanes and aeroplanes 4 persons.
The third person discount only applies to the same group booking in our R44, 3 passenger helicopters. For legal compliance and safety reasons, all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge. Combined body weights per two passengers’ booking’s in excess of 180 kg’s will incur an extra seat surcharge. Maximum allowable structural per seat weight on helicopters is 130 kg’s. Luggage restrictions apply to all transfers, helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person. Seaplanes, 1 standard test cell size carry-on bag not weighing more than 10 kg’s per person. Touring luggage restriction, 1 soft bag not weighing more than 5kg’s p/p. Single seats are available on a standby mystery flight basis from 4pm day prior to travel only.
PRIVATE TOURS AND TRANSFERS
All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid. 2 passenger reservations are available on a private and guaranteed window seat basis for an additional charge.
INFANT POLICY (0- under 2 Y.O.A)/ CHILD AGE (2-13 Y.O.A)
Infants are welcome on private flights only, not on shared tours and are carried at the discretion of HeliReef Whitsunday/Hayman Island Air . Our tours are designed to accommodate adults, some tours are not suitable for infants, if in doubt please ask. Infants are classified as 0- under 2 years, and may travel free of charge on a parent lap in the rear of the aircraft on private flights only. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Children are classified as 2 – 13 years of age inclusive, must be accompanied by an adult on the flight. An infant is defined under aviation regulations as a child who has not yet had their 2nd birthday. A child is defined as someone who has had their 2nd birthday. In Australian aviation, an infant is officially defined as a child who has not turned two years of age (under 24 months old).
Minimum age for all shared scenic flights & tours is 2 years of age.
SEAPLANES
Due to the nature of Seaplane operations all flights are operated at the discretion of HeliReef Whitsunday/Hayman Island Air. Flights are subject to changeable weather conditions including tidal, sea state , prevailing winds, air traffic control, unscheduled maintenance and other influences outside of our control. In the event of inclement weather and we are unable to operate the tour or transfer for any reason, subject to availability HeliReef Whitsunday/Airlie Beach Air will ensure that guests are offered an alternative destination and/or transferred on the next available window in which the transfer or tour can proceed safely.
The Reef Adventure tour via seaplane (not available during our monsoon season, Feb-April incl) is NOT suitable for non-swimmers or children 0-13, no life guard is on duty. Passengers who cannot swim will NOT be permitted to enter the sea under any circumstances.
Hayman Island Air/HeliReef Whitsunday will not be held liable for costs associated with airfares, accommodation or anything else due to any flight on any aircraft type which does not proceed as booked or confirmed. Hayman Island Air/HeliReef Whitsunday will not be held responsible for inclement weather, sea state, waves, sunburn, sunstroke, insect infestations or for any other creature which may bite, sting or eat you whilst you are visiting their habitat. During stinger season (Oct-May inclusive) passengers enter the ocean at their own risk.
All flights and flight paths are subject to prevailing weather, tidal conditions and availability; therefore, itineraries are subject to change enroute and without notice. The cruise portion of the F/Cruise & C/Fly tour is supplied by a 3rd party and is therefore subject to change without notice. Cancellation fees apply for all bookings cancelled between 12 and 24 hours prior to departure, all no shows or cancelations on the day of travel – 100% cancelation fee applies, this includes all ReefWorld scenic flights.
Aircraft seat configuration is determined by the aircraft manufacturer; therefore, we do not and cannot guarantee window seats for all passengers.
Hayman Island Air/HeliReef Whitsunday is a licensed Civil Aviation Safety Authority (CASA) certified carrier, flights are operated by Whitsunday Air Services Pty Ltd AOC#: CASA.AOC.0190 REV: 2. Prices are stated in Australian dollars and include GST and the Environmental Management Charge (EMC). Tour times are an approximate indication only. For credit card booking’s your card will be pre-authorised in line with our 24 hour cancellation policy and then charged on the day of travel. Book Online & save 10% does not apply to Daydream or Hayman Island Departures.
HeliReef Whitsunday accepts Visa and MasterCard. All information was correct at the time of print. Tours, flight paths, inclusions and prices are subject to change without notice.**indicates weight permitting.
From 1 April 2026, a 10% Sunday and Queensland Public Holiday surcharge applies to all HeliReef Whitsunday services, including any observed public holiday dates. The surcharge amount will be displayed as a separate line item during the booking process, in addition to the base fare.